Privacy Policy

Last Updated: September 19, 2026

At Stationery Pouch, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect when you use stationerypouch.com, how we use it, and when it may be shared with service providers that help us operate our business.

By using our website or placing an order, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you place an order, contact us, or use our website, we may collect information including:

  • Your name
  • Phone number
  • Email address
  • Billing and delivery address
  • Order and purchase details
  • Payment-related information
  • Gift notes or customization details you voluntarily provide
  • Information you provide when contacting our customer support

We may also automatically collect certain technical information when you visit our website, including information such as your IP address, browser type, device type, pages visited, and interactions with our website.

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Confirm and communicate with you about your orders
  • Arrange delivery through our courier partners
  • Process payments through our payment system
  • Respond to customer questions and support requests
  • Handle returns, refunds, and other order-related matters
  • Send order-related SMS notifications
  • Improve our website, products, and customer experience
  • Understand how customers interact with our website
  • Measure and improve our marketing and advertising
  • Prevent fraud, misuse, and unauthorized activity
  • Comply with applicable legal and regulatory requirements

3. Payment Information

Stationery Pouch uses its own payment gateway for processing online payments.

Payment transactions may involve the collection or processing of information necessary to complete your payment. We take reasonable measures to protect payment-related information and do not intentionally store sensitive payment credentials such as your complete card number or security code unless specifically required and securely handled as part of the payment process.

4. Delivery and Courier Services

To deliver your order, we may provide necessary customer information to Pathao Courier.

This may include information such as:

  • Customer name
  • Phone number
  • Delivery address
  • Order details necessary for delivery

This information is shared only as necessary to fulfill and deliver your order.

5. SMS Communications

We may use GreenWeb SMS to send order-related SMS notifications, such as order confirmation or delivery-related updates.

Your phone number may therefore be shared with GreenWeb SMS when necessary to deliver these messages.

We may also use SMS for promotional communications where appropriate and permitted.

6. Cookies and Analytics

Our website may use cookies and similar technologies to provide essential website functions and understand how visitors use our website.

We may use services provided by Google and Meta on our website and marketing platforms. These services may collect information about website visits, interactions, and advertising activity through technologies such as cookies, pixels, or similar tools.

We use this information for purposes such as:

  • Understanding website traffic and usage
  • Improving website performance
  • Measuring advertising effectiveness
  • Understanding customer interactions
  • Showing or measuring relevant advertising

Google and Meta may process information according to their own privacy policies and terms.

7. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with service providers that help us operate Stationery Pouch, including:

  • Pathao Courier — for order delivery
  • GreenWeb SMS — for sending SMS notifications
  • Payment service infrastructure — for processing payments
  • Meta — for website analytics and advertising-related services
  • Google — for analytics, measurement, and other website-related services

We only provide information that is reasonably necessary for the relevant service.

8. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online is completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

9. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary for purposes such as:

  • Completing and managing your orders
  • Providing customer support
  • Maintaining transaction and business records
  • Resolving disputes
  • Preventing fraud or misuse
  • Meeting applicable legal, accounting, or regulatory requirements

When information is no longer reasonably required, we may securely delete or anonymize it.

10. Your Privacy Choices

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you.

You may also request to stop receiving promotional communications from us.

Please note that we may still contact you with essential information relating to an order you have placed, such as order, payment, or delivery updates.

To make a privacy-related request, contact us using the information below.

11. Third-Party Services

Our website and marketing activities may involve third-party services, including Pathao, GreenWeb SMS, Google, and Meta.

These services may process information according to their own privacy policies and terms. We encourage you to review their respective privacy policies for more information about how they handle data.

12. Children’s Privacy

Our website is intended for general consumers. We do not knowingly collect personal information from children for purposes unrelated to providing our services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, or business practices.

When we make changes, we will update the “Last Updated” date at the top of this page.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Stationery Pouch
🌐 Website: https://stationerypouch.com
📧 Email: info@stationerypouch.com
📱 WhatsApp: 01886920720