At Stationery Pouch, customer satisfaction is our priority. Please review our return and refund policy below:

Eligibility for Returns
– Returns and refunds are only available for products that are damaged, incorrect, or have missing items from the order. Change of mind is not applicable.
  –Example: If you receive a damaged notebook or a different item than what you ordered, you are eligible for a return or refund.

Return Conditions
– Products must be reported within 7 days of delivery.
  –Example: If your order was delivered on August 1st, report any issues by August 8th.
– Items must be unused and in their original packaging.
  – Example: A damaged pen set should remain unused and be returned in its original box.

Refund Options
– Refunds can be issued as store vouchers, exchanges, or full monetary refunds.
  – Example: If you receive a damaged planner, you can opt for a replacement, store credit, or a refund.
– Shipping fees are non-refundable.
  –Example: If you paid BDT 100 for shipping, this amount will not be refunded.

Return Shipping
– Customers are responsible for the cost of return shipping.
–Example: If the return shipping cost is BDT 50, this will be covered by the customer.
– We do not provide return shipping labels.

Proof of Purchase
– Proof of purchase, such as an invoice or a picture of the product, is required.
  – Example: Provide a picture of the damaged item along with your purchase receipt.

Return Process
– Contact us via Facebook, Instagram, or email at Stationerypouch@gmail.com  to initiate a return.
  – Example: If an item is missing from your order, contact us with your order number and a description of the issue.

Refund Timeline
– Refunds will be processed within 2-7 days after the returned item is received and inspected.
  – Example: If a damaged item is returned on July 1st, expect the refund by July 8th.

International Orders
– We currently do not accept international orders and only serve customers within Bangladesh.

For any questions or further assistance, please contact our customer service team via Facebook, Instagram, or email.