Our refund and returns policy lasts 4 days after products has been delivered. If 4 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original package.

How To Claim Refund?

Firstly You Have to let us know through any media like our Facebook,Instagram,Email etc.

Or

Go to my account dashboard click on Orders, you will see Refund Request button next to your order click on it then fill the description, provide valid Picture & submit request.(This Option shall be usable only 4days after Order Marked Complete /Delivered)

We will let you know through email.

**You Must Provide us Valid Picture or Video of the products that you want refund.

Several types of goods are exempt from being returned. Perishable goods such as Basket,Drawers,Pen Holder, flowers,Calendar or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids(such as Pen)or gases.

We try to provide accurate size information, but it may differ by about 1~3cm from the description due to individual differences in products, manufacturing methods, materials, etc. Please be aware that the size may vary depending on the product. Please understand this in advance.

Additional non-returnable/refundable items:

  • Gift cards
  • Downloadable software products
  • Some personal care items
  • Products you don’t want because of change of mind
  • Products different from your imagination
  • no longer needed

To complete your return, we require a receipt or proof of purchase(Your Order Id or Invoice that Mailed In Your Email)

Please do not send your purchase back to Us.

There are certain situations where only partial refunds are granted:

  • Products with obvious signs of use
  • If You Bought any set & receive 1 or 2 defect products from the whole set we will refund partially only for the defective items.Example : 6pcs Pen Set Price 160৳,You Received 1pc pen Damaged. We will only refund for that single item 160÷6=26.67৳*1=26*67 or 27Tk.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 4 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and You can receive your refund through below methods.

  • Bkash(Within 10Days)
  • Nagad(Within 10Days)
  • Gift Card(Within 2 Days)
  • Coupon Code(Within 2 Days)

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@stationerypouch.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

If We sell any items announcing “slight defect item“on sale & you purchase. No Policy will be applicable on this type of products. We won’t accept any return or refund.

Exchanges

We only replace items valued more Than 500৳ if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@stationerypouch.com.

Shipping returns

To return your product, you should mail first at: info@stationerypouch.com .

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Stationery Pouch will take pictures of all items before delivery to prevent substitution and to confirm the condition of the items. Please understand this beforehand.

Please understand the above when placing your order.

Need help?

Contact us at info@stationerypouch.com for questions related to refunds and returns.